LAMP Update: Service Point Development
Queen’s University Library (QUL) initiated the Public Services Renewal Project (PSR) to develop a new model for delivering expert library and archival support and assistance for the 21st century learner and researcher. The final report recommends shifts in how QUL service points are configured, managed and staffed, and how they make use of technology.
This project team focuses on implementing the recommendations of the Public Service Renewal (PSR) final report in alignment with LAMP recommendations, at each of the service points within Queen’s libraries. The team will also work with stakeholders to standardize the customer experience at each service point and develop training protocols for front line staff.