Holds, Recalls & Renewals

Holds & Recalls

What materials can I place a hold on?

  • Patrons can place a "hold" on any item currently out on regular loan,
  • Reserve materials cannot be put on hold

What can't I place a hold on?

  • Some materials in the Library's collections are not eligible for holds. Check with the appropriate library location for materials not eligible.

Can I renew an item on hold?

  • Placing a hold means that the current borrower will not be able to renew the item beyond the current due date.

How will I know if an item I have on hold is available?

  • You will be notified by email when the item is available for pickup
  • You must provide a valid email address to receive a notification

What materials can I place a recall on?

  • Materials currently on regular or term loan can be recalled, once the initial two weeks of the loan period have passed.
  • Materials required for the Library's Reserves Collections are subject to immediate recall.

How do I Place a Hold or Recall?

  • Search for the desired book in QCAT.
  • With either the Brief Record or the Full Record displayed on the screen, click on the Request Item in QCAT button.
  • You will be asked to log into QCAT: follow the prompts on the screen.
  • Select the appropriate hold or recall request from the drop-down list presented on the screen and click the "Get Request Form" button.
  • Complete the form by following the instructions on the screen.
  • Log into My Account, to view the status of your request(s).
  • Holds and Recall requests can also be made at any Information desk. 

Renewals

What materials can I renew?

  • Items on loan may be renewed

What materials can I not renew?

  • Any material that has been requested by another borrower (in which case, a "hold request pending" will appear in the QCAT record for the item).

How do I renew library materials?

  • Use the Library's online renewal service or
  • bring the items, in person, to any one of the Library's Information desks.

When is an item on term loan available for renewal?

  • Items out on term loan are eligible for renewal 4 weeks before the term loan due date.

Can I renew an item by phone?

  • Renewal by telephone is not available.

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