Frequently Asked Questions

Off-Campus Access

Users who have upgraded to Mountain Lion will find that the installation fails with an error message stating that the "vpn.pkg is damaged and can't be opened". Before you install the VPN, please go to System Preferences > Personal >...

You may be required to change/reset your Queen's NetID password to comply with updated security requirements.

You should go through your IT Admin Rep (Information Technology Administration) or the ITServices General Office to obtain your NetID.