Library Frequently Asked Questions (FAQ)
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About the Library
- Can I put up posters or other promotional materials in the library?
- Can you post an announcement for my club or group on the Library's computers, website or display screens?
- Can I take photographs or film in the library?
- Does the Library have a newsletter?
- Where can I find a library on campus?
- What are the Library's hours?
- How do I make a donation to the Library?
- What is LibQual+?
- How do I find out about Work Study positions in the Library?
- Is the Library hiring?
- What is QSpace?
- Glossary of library terminology
- How do I book display or event space in Stauffer Library?
Borrowing, Loans, Fines
- What is the course reserve service?
- Where do I return library materials?
- Can I request materials from other Queen's libraries?
- What items can I borrow via Interlibrary Loan and how long does it take to get the items?
- Who can use Interlibrary Loans?
- How much do Interlibrary Loans cost?
- What are your Interlibrary Loans Policies?
- Can Alumni borrow from the Library?
- How do I get an Alumni card?
- Can I return books to any library on campus?
- I'm a teacher, can I borrow books from the Education Library?
- Can I borrow audio / visual equipment?
- Can I borrow video and film from other Ontario Universities?
- Can I pick up books at any library on campus?
- Can I view the pictures on my camera at a Library computer?
- Can I borrow a USB key, a network cable, ... ?
- What multimedia services and / or facilities does the Library offer?
- How do I pay my library fines?
- My student card was stolen. What happens now?
- I am an RMC student, can I borrow books from Queen's?
- I am a local resident not connected to Queen's. Can I borrow books from the library?
- I am a university student not enrolled at Queen's. Can I borrow books?
- How many times can books be renewed?
- Will I get a refund if I return an item undamaged after paying the lost item fee?
- What do I do if the book I want is already signed out?
Cite Sources
- Where can I learn more about copyright?
- How do I cite music references?
- How do I cite my references? What citation style guide should I use?
- How do I cite information in my essay?
- How do I cite government publications?
Collections
- Where can I learn more about copyright?
- How do I find electronic journals?
- Does the Library have copies of textbooks?
- What is QSpace?
- How do I recommend a book for the Library to buy?
- Does the library have popular fiction?
Computers, Printing, Equipment
- Where do I get change for the photocopiers?
- Where do I report printing problems?
- What do I need to use the photocopiers?
- Can I print from my own laptop?
- Where can I photocopy?
- Where can I connect my laptop to the Internet?
- What printing facilities does the Library have?
- What do I need to use the printing stations?
- The photocopier is not working. What should I do?
- How much does printing cost?
- How much does photocopying cost?
- Does the Library have video viewing equipment?
- Can I view the pictures on my camera at a Library computer?
- Can I borrow a USB key, a network cable, ... ?
- What multimedia services and / or facilities does the Library offer?
- Can students change languages on Library computers?
- Where can I find a scanner?
- The Library computer crashed: where is the document I was working on?
- I'm trying to login on a Library computer but it won't let me - what's up?
- How do I get a Library Copy Card?
- How do I zip and un-zip my files?
- Why does a pop-up survey appear when I try to access an electronic journal?
- How do I print on only one side of the page (single-sided printing)?
- I'm running low on power, where can I get a charger (or cable)
Databases, Online Articles
- How do I report access problems with Library resources?
- Which databases does Queen's Library subscribe to?
- How do I find electronic journals?
- Can Queen's alumni access library databases and e-journals?
- How do I create a permanent link to a "Get it @ Queen's" page?
- Why does a pop-up survey appear when I try to access an electronic journal?
- How do I configure EndNote/Papers/my citation management software to do "Get It @ Queen's" OpenURL full text lookups?
Group Study Rooms
- Can I eat food and drink beverages in the library?
- Who can book rooms?
- Where are the bookable rooms?
- How to log in to the room booking system?
- How do I book a room?
- What does "unavailable" mean when booking a group study room?
- What are the user limits when booking group study rooms?
- When are group study rooms available for booking?
- Can I reserve study space in Stauffer? I'm a graduate student.
How do I find...
- How do I find materials on reserve for a course?
- Where can I learn more about copyright?
- Where can I find a library on campus?
- Where can I connect my laptop to the Internet?
- Does the library have genealogy resources?
- Does the Library have video viewing equipment?
- Who is my Subject Liaison Librarian?
- How do I find electronic journals?
- Do you have information on searching tips or searching strategies?
- How do I find a graduate thesis or dissertation?
- Can I borrow audio / visual equipment?
- Where can I find a scanner?
- The Library computer crashed: where is the document I was working on?
- How to I find a book?
- I'm running low on power, where can I get a charger (or cable)
Library Locations
- Can I put up posters or other promotional materials in the library?
- Can I eat food and drink beverages in the library?
- Where can I photocopy?
- Where can I find a library on campus?
- What are the Library's hours?
Library Terminology
QCAT Library Catalogue
- I found an error, bad link, etc. in your catalogue. How do I report the problem?
- How many times can books be renewed?
- How do I configure EndNote to connect to QCAT?
- Can I make a Z39.50 connection to QCAT?
- How does Summon compare to the QCAT Library Catalogue?
RefWorks
- What is RefShare and how do I use it?
- Do I need the Refworks group code?
- How do I create a RefWorks account?
- How do I import webpages into RefWorks?
- How do I get help using RefWorks?
- How do I connect to my RefWorks account?
- How do I export citations into RefWorks?
- How do I configure Write-N-Cite for use when I'm off campus?
Research Help
- What is a scholarly journal?
- Who is my Subject Liaison Librarian?
- How do I evaluate information resources?
- How do I plan my assignment?
- How do I get started with my research?
- Do you have information on searching tips or searching strategies?
Summon Search
- What is Summon?
- How does Summon compare to the QCAT Library Catalogue?
- How does Summon compare to Google Scholar?
- What's in Summon? What's not in Summon?
- I can't find [an article, book, resource] in Summon. Where can I find it?
- I click a full-text article/ebook and get "This item is not available online." How do I get to the full-text?
- When I do a search in Summon, I get many results. How to I refine my search to find exactly what I'm looking for?
- Does Summon search everything in that's in a specific research database (JSTOR, Web of Science, MEDLINE, ERIC)?
- How do I tell if a journal is indexed by Summon?
- How does Summon's relevance ranking work?
- Will Summon change over time?
- Why did the Library implement Summon?
- Where are the search tools (Find Books, Find Articles) that used to be on the library homepage?
- How do I report problems with Summon?
- I'm having problems exporting citations from Summon to RefWorks. What should I do?
Term Papers, Theses, Major Projects
- How do I evaluate information resources?
- How do I plan my assignment?
- How do I cite music references?
- How do I cite my references? What citation style guide should I use?
- How do I cite information in my essay?
- How do I cite government publications?
- How do I find a graduate thesis or dissertation?
- What is QSpace?
Other Services
- How can I arrange for an Instructional Librarian to visit my class?
- What is QSpace?
- I lost something, maybe at the Library. What do I do?
- I had something stolen when I was at the Library. What do I do?
- How do I put something on reserve? [instructors only]
- I'm running low on power, where can I get a charger (or cable)
Last Updated: 01 September 2010