See also: Connect from Off-Campus

• What is Get It! @ Queen's?
• Who can use Get It! @ Queen's?
• Where will I see a Get It! button?
• Common Get It! questions and problems
• Questions? Contact Queen's University Library

What is Get It! @ Queen's?

Get It! is a Library service which links citations (in research databases) to full-text articles or to the Library Catalogue or to other related web services provided by Queen's University Library. When you see the Get It! button in an online database, simply click on the button to see a menu of options to:

• View the full-text of the article if the library has a subscription to the full-text.
• Search the Queen's library catalogue to see if the Library has a copy of the journal or book.
• Connect to Interlibrary loan/Document delivery services (if an online version is not available).
• Download the citation into RefWorks.
• Construct a citation to the reference which includes a "durable link" to the online version (if available).

Get It! is a project of the Ontario Scholars Portal, developed by the Ontario Council of University Libraries using software known as SFX, developed by the Ex Libris Group.

Who can use Get It! @ Queen's?

All Queen's students, faculty and staff can use the Get It! service, from both on or off campus. Note: Off-campus access will require use of the Queen's 'Connect from Off-Campus' service.

Where will I see a Get It! button?

Once you have done a search in most of the Library's core databases, and retrieved a set of citations, the Get It! button will display on the screen in each citation. (Note: The exact placement of the button varies from one database vendor to another.)

TIP: Not all databases are capable of linking to the Get It! service. Check the list of Queen's databases which currently are "Get It! enabled".

Common Get It! questions and problems

Why can't I see the Get It! button?

There can be several reasons for the button not displaying in a database:

• Not all database vendors have designed their systems so that they can "talk" to the Get It! service.
  TIP: Check the list of Queen's databases which include Get It! links.
• The Get It! button will not appear if the JavaScript function in your browser is disabled.
  TIP: Simply re-enable JavaScipt to make the button visible.
• If you are searching the Web of Science database, you must allow the first page to load completely so that the Get It! button will be visible in your browser.

Why does nothing appear after I've clicked on the Get It! button?

A pop-up blocker will prevent Get It! from functioning properly.

TIP: Disable the pop-up blocking feature in your web browser, and Get It! will start working as expected.

Why don't I get full-text for some items?

The most likely reasons are:

• There is no full-text version of the article available online.
• Queen's Library does not have a subscription to the online version of the journal in question.
• In the case of a very recent article, the text may not yet be loaded on the publisher's website.

TIP: Click on the QCAT link in Get It! to see whether the Library has an alternate copy (print, microform, or a different electronic version) of the particular journal or book.

Why are there several windows when I use Get It!?

Get It! opens up 3 windows for each article: (a) clicking on the button opens a menu screen; (b) selecting a service associated with that article opens a second window; and © the 3rd window appears for all Get It! generated activities (i.e. for the resource that you choose).

TIP: Depending on your web browser settings, one or more of these windows may be "hiding" behind other open browser windows; alternatively, the Get It! menu may be a tiny window (in the upper left-corner of your screen) which you then need to enlarge (by "stretching" on a window corner) in order to view the menu contents.

TIP: Remember to close all the windows once your search is completed.

Why is there more than one link for full-text?

Generally, the Library only subscribes to a journal once and thus only one link to full-text should appear. There are occasions, however, where the Llibrary subscribes to a collection of journals which overlaps content with another journal, or journal collection. In these instances, Get It! will provide you will all relevant links available at Queen's.

One benefit of this multiple listing is that, should one of the access points become temporarily unavailable, you still will have an alternate source for obtaining the full-text of the article. Queen's Library avoids duplicating resources wherever possible but ejournal "aggregator" packages and journal publisher collections do not always offer flexibility regarding the content of the package/collection.

Sometimes I only get to the journal or the publisher site instead of the full-text. Why does this happen?

Unfortunately, it's not always possible to configure the link to go directly to the full-text article or to an abstract with a full-text link. Some publishers only allow linking to their journals' main pages, rather than right in to specific articles within the journals. Other times, Get It! can only take you to the table of contents for a journal issue; from there you'll have to navigate to the full-text article. The "linking results" are completely dependent upon the journal publisher or vendor's website construction and policies.

What does "Item not found mean"?

Most often, this means that the Library does not have a subscription for the journal. However, it may also mean that there is an error in a field in the citation you are starting from (e.g. an error in the volume numbering or the article date). Unfortunately, if there is an error in the citation, Get It! will not be able to retrieve the article.

TIP: Try adjusting the date or volume and issue information if these show as options on the Get It! menu. If the article still remains unfound, request the article via Interlibrary Loan.

What do I do when I get a "bad URL" or "Error 404", or some other "not found" message?

This message indicates one of two things:

• The article is recent and has yet to be loaded on the site, which means Get It! cannot retrieve it until the publisher places it on its site.
• The Get It! links are incorrect and need to be updated.

TIP: Send us a quick email to let us know about the problem.

What is the OpenURL/SFX base URL for Queen's Library?

Here's the base URL (server address) for the Get It @ Queen's SFX OpenURL resolver:

Queen's OpenURL server address: http://sfx.scholarsportal.info/queens

Questions? Contact Queen's University Library

For assistance with using Get It!, contact your reference librarian.