PrintQ

Please note: PrintQ was updated on January 2

Here are the basic steps to printing:

1. Load funds on Tri-Colour Cash through your Blackboard Account
2. Login to the Library Papercut Portal
3. Add Funds to Papercut
4. If you intend to print from your own device, download the driver from Papercut under Mobile Print or manually download the driver
5. Print your job from appropriate software (eg. Word, Excel, Acrobat)

Important: 

• Check your paper size, file size and print settings prior to sending your job
• The only supported paper sizes are Letter (8 ½ x 11 inches) and Legal (8 ½ x 14 inches)
• The Maximum file size is 50 MB
• Your Username is your Queen’s Net ID and password is your associated password
• For PDFs it is always best to print from Adobe Acrobat to ensure an accurate print job

*If you are not a Queen's student, staff, or faculty member, you can ask us at our information desks about a guest account for computers and printing. 

Additional details

• Any unused balance on your account, including when you leave Queen's or graduate can not be refunded.  
• If you are not a current Queen's student, staff or faculty member, please ask us about how to print at the Information Services desk. 
• Scanning to email is free for everyone.

Printing Instructions

• Printing Instructions 

Download the Driver

Select the Papercut driver for your device:

• Windows
• Mac
• Android
• iOS

*Please note, Papercut is not available for Chromebooks

Helpful tips

• Print jobs are sent from the software/app used for the document (i.e. Word, Excel Adobe Acrobat, Pages, Google Docs) 
• When installing the print driver on a Mac, make sure you use your Queen’s Net ID and password (not your Apple ID). 
• Some devices default to colour regardless of the document. Print jobs can be downgraded from colour to grayscale and changed from single sided to double sided at the printer but cannot be upscaled to colour or have the print size adjusted. 
• Documents in OnQ or Google Drive may not print properly from the respective platform.  It is recommended that documents are downloaded to your device prior to printing.
• Print jobs can be sent from any location or device and released from any of our machines with the PrintQ system installed. (You can send a job from home and release it at Stauffer) 
• Print jobs should be sent prior to logging in at the printer.  There may be a short lag between sending the job and appearing in the Print Release queue (especially during high volume times)

Pricing

• Black & White:
  • single sided $0.10 / printed side (8.5" x 11", 8.5" x 14")
  • double sided $0.09 / printed side (8.5" x 11", 8.5" x 14")
• Colour:
  • single sided $0.45 / printed side (8.5" x 11", 8.5" x 14")
  • double sided $0.40 / printed side (8.5" x 11", 8.5" x 14")

Printers

All printers have the following features unless otherwise specified:

• Uses 8.5" x 11" and 8.5" x 14" paper
• Prints double-sided by default
• Can print in either black and white or colour
• Are multifunction (print, scan, copy) devices

Printers available at Queen's University Library

Stauffer Library

• Ground Floor, adjacent to the Information desk

Douglas Library

• Ground Floor, adjacent to the Information desk

Bracken Health Sciences Library

• Main Floor, near the entrance

Education Library

• Main Floor, adjacent to the Information desk

Lederman Law Library

• Main Floor, in the reading room

Need help?

If you are having technical difficulty or trouble loading money through the payment gateway please visit the service desk. You can also ask Ask Us for help.