Many thanks to everyone who participated in the Library Service Quality Survey, LibQUAL+. Your responses will help us to ensure that we are meeting your expectations of library service. Results will be analyzed and shared soon. Congratulations to Kory Sutton, winner of the GoPro Camera!
Library News - Library Surveys
Queen’s University Library is surveying the Queen’s community to learn more about our users’ perceptions and expectations of the Library. The survey is called LibQUAL+ and is part of a national effort to develop effective measures of library service quality and identify best practices. A random sample of students, faculty and staff will receive an email invitation to participate. But if you aren’t part of the sample, you can still take part. Just go to the survey invitation for full information and a link to the survey. Participants can enter a draw to win a Go-Pro Camera!
Queen’s University Library has once again received top marks from undergraduates in the medium-sized university category in the Globe and Mail’s 2011 Canadian University Report. The Library received an A, placing it ahead of all other libraries in its category. Queen’s has received more “A”s than any other large, medium and small university and is one of four universities with the most A+ marks. The survey of over 40,000 current undergrads at more than 50 schools across Canada gives Queen’s A+s and As in 15 categories, including quality of education, academic reputation, libraries, and university atmosphere. Overall student satisfaction remains at an A, and above average for medium-sized institutions. See Queen’s News Centre: http://www.queensu.ca/news/articles/queen-s-excels-globe-student-survey
The 2010 LibQUAL+ Library Service Quality survey was distributed to 5000 undergraduate students, 3900 graduate students and to all teaching faculty at Queen’s University. Nearly 2,000 students, faculty and staff completed the survey (a response rate of 18%). Over 40% of respondents also supplied written comments.
The preliminary survey results are now available on the Library’s LibQUAL 2010 webpage. Library staff have begun to review the survey data and comments, which will help to inform the Library’s service plans. A more detailed analysis and response will be posted early next fall.
Thank you to all of the participants who took the time to provide valuable feeback. Congratulations to grand prize winner A. Sloan (Mechanical and Materials Engineering) and the secondary prize winners in the LibQUAL Survey draw!
Stauffer Library needs your help assessing two new Self-Check machines. Located in the atrium between the spiral staircase and the standing quick-stop computer terminals, each machine has an intuitive and easy to use touch screen that offers step-by-step instructions to guide you through the check-out process.
If you have used either machine, please take a moment to let us know what you think. Please specify whether your comments apply to the flat surface machine on the left (Sentry) or to the V-shaped machine on the right (3M).
Additional questions or comments may also be posted to this page.
From now through the end of December 2010, Library users may occasionally encounter a randomly generated web-based survey when accessing electronic journals. Participation in the survey is voluntary.
Administered by the Ontario Council of University Libraries (OCUL), the survey will collect data on the use of Scholars Portal networked electronic services. The anonymous survey consists of five questions and requires approximately two minutes to complete. No personally identifiable information is collected.
For more information on the survey, please see this information sheet.
From February 1-19, 2010, Queen’s Library will be participating in LibQUAL+, a survey about the quality of library collections and services. Shorter than previous LibQUAL+ surveys, the 2010 survey consists of 12 core questions and will take approximately 8 minutes to complete.
The results of the LibQUAL+ survey will:
- let us know how we can best focus library services to continue to meet the needs of the Queen’s community, particularly in this period of budget cutbacks and ever increasing fiscal constraint;
- help us better understand how groups within Queen’s community evaluate library services;
- allow us to compare Queen’s results with other university libraries to inform best practices.
Invitations to participate in the survey will be emailed to a representative sample of Queen’s students and faculty members. If you receive an invitation to participate in the survey, please take a few minutes of your time to respond.
User feedback is essential in maintaining a quality library system. The Library welcomes comments from all members of the Queen’s community. If you have not received an invitation to participate in the survey but have a comment or suggestion to share, please contact Paul Wiens, University Librarian.
The Library values the opinions of its users and we thank you in advance for your valuable input.
Congratulations to Caitlyn Danard (Classics), the winner of a $20 Queen’s Food Services card in the library web banner survey draw.
Thank you to everyone who participated in the survey. We received 136 responses from students, faculty, staff, alumni and visiting researchers. Your helpful responses and comments made a difference to the look and feel of the new site!
Good news: it’s not too late to be a survey partipant! We have had a very encouraging reply rate in the first week of the survey — for which we thank all respondents very much – but we do encourage everyone who was invited to take the few minutes required to complete the online questionnaire. The larger the number of respondents across all faculties and user groups, the more informative and reliable will be the data we receive and use in the coming year to shape Queen’s Library services.
Don’t leave it too late to reply! The survey closes on Friday, February 16th.
LibQual is a survey developed by the Association of Research Libraries. Over 200 libraries worldwide participate in this measure of library services, including all the Canadian university libraries. As a thank you for participating at Queen’s, once you’ve completed the questionnaire you can choose to enter a draw to win an iPod or one of ten (10) other cool prizes.
More information about LibQUAL is available on our website at http://library.queensu.ca/webir/libqual.htm In addition, as always, you can send us comments, questions or suggestions by email to: firstname.lastname@example.org
- All Posts
- Bracken Library
- Education Library
- Engineering and Science Library
- Homepage categories
- Interlibrary Loan
- Law Library
- Learning Commons
- Library Services
- Library Surveys
- New Databases
- QUL Facebook Page
- Research Tips
- Server Outages
- Stauffer Learning and Research Services
- Stauffer Library
- W.D. Jordan Special Collections and Music Library