Posted: June 18th, 2010
What is happening?
On Wednesday June 23, we will be performing an upgrade of the server that hosts the QCAT catalogue, circulation and acquisitions system.
How will this affect you?
All day Wednesday, the QCAT Library Catalogue and My Library Account will be unavailable (e.g. it will not be possible to renew books via the web). However, the Library website and other online services will continue to function normally.
Alternate arrangements during the upgrade
- Temporary QCAT Library Catalogue (coming June 23)
A substitute, backup catalogue will be made available from the Library website during the upgrade to facilitate basic searching of the Library collection. However, all circulation transactions will have to be performed off-line by library staff at circulation desks.
We apologize for the inconvenience of QCAT and online renewals being unavailable for more than a few hours. This system upgrade is necessary, however, to keep QCAT running effectively and efficiently over the longer term. Thank you for your patience!
Posted: May 21st, 2010
The following Scholars Portal Services will be unavailable on Monday May 24, 2010:
- Get it! @ Queen’s SFX linking
- Scholars Portal Search
- Scholars Portal Journals and E-Books
- RACER (interlibrary loan)
All electrical power to the facilities housing the Scholars Portal servers will be offline, to allow for a federally-mandated upgrade to the transformers that support the building’s power.
We apologize for the service interruption, and look forward to Scholars Portal being back online on Tuesday May 25 2010.
Posted: February 12th, 2010
There will be reduced library access on Saturday, February 20th due to a university power upgrade in Dupuis Hall.
Full access will resume early Sunday morning. We regret any inconvenience this downtime may cause.
Unavailable on February 20th:
- Off-campus access to online library resources (ejournals, ebooks, databases): the ‘Connect from Off-Campus’ web proxy service is unavailable.
- ‘My Library Account’ in QCAT Library Catalogue: renewing loans, checking fines, placing requests.
- From 3am – 6am: the Library Website (and most web-based services at Queen’s) will be unavailable.
Still Available on February 20th:
Access to the library catalogue will be limited. A copy of our catalogue will be available for searching, but will not include the current status of materials.
It will be possible to borrow and return materials at the circulation desk throughout the downtime.
Tips for On-Campus Access to Online Resources:
On-campus access to online library resources is still available, but you may encounter broken (non-functional) links in the temporary Library Catalogue and on the library website (due to the ‘Connect from Off-Campus’ service being unavailable).
In order to avoid broken links on February 20th, find online resources via the following methods:
- Journals – use the Online Journal Search to find ejournals
- EBooks – Find a Specific EBook Collection and then search within the specific ebook collection (ebook searching in the Library Catalogue not functional)
- Research Databases – visit Databases or Articles to find a specific database or browse by subject
If you encounter a non-functional link that contains the following web proxy prefix:
You can remove the web proxy prefix to make the link work on campus:
Posted: September 3rd, 2009
Due to a server upgrade, the Library’s website (http://library.queensu.ca) will be unavailable from 6am to 8am on Friday, September 4. The Group Study Room booking system will be unavailable from 6am – noon. We may experience intermittent website issues all morning.
- The QCAT Library Catalogue will not be affected by the outage; it will be available all morning.
- Our research databases and the Get It! @ Queen’s service will not be affected by the outage; they too will be available all morning.
To access library resources while our site is down, visit our Backup Temporary Library Homepage.
Posted: June 19th, 2009
What is happening?
Starting the morning of Monday June 22nd, we will be installing a new release of the software which runs the QCAT catalogue, circulation and acquisitions system. Because the Queen’s catalogue is so large, we anticipate that the upgrade will require 3 days for complete installation, backup, checking and project sign-off.
How will this affect you?
During the upgrade, the regular QCAT catalogue, as well as all online circulation activities — including book renewal via the web — will be unavailable. (Please note that the Library website and other online services will continue to function normally.)
Alternate arrangements during the upgrade period
A substitute, “bare-bones” web catalogue will be linked to the Library website during the outage so that you can continue to have basic, searchable access to the Library collection. All circulation transactions, however, will have to be performed off-line by library staff at circulation desks.
We apologise for the inconvenience of QCAT and online renewals being unavailable for more than a few hours. The system upgrade is necessary, however, to keep QCAT running effectively and efficiently over the longer term.
Posted: June 18th, 2009
Due to an unexpected data error problem, QCAT – the Queen’s library catalogue – is currently unavailable. Every effort is being made to diagnose and repair the problem as quickly as possible but we cannot give an “anticipated up time” at the moment.
We apologise for this inconvenience and ask for your understanding while system engineers do their best to get the catalogue back online as soon as they can.
Posted: April 1st, 2009
The Canadian Standards Association has scheduled a system upgrade to their CSA Online Subscription Service (read more about this database). As a result, the database will be inaccessible starting on Friday April 3rd at 8 pm through to Sunday April 5th at 5 pm.
Posted: March 6th, 2009
A server outage for the following services is required in order to make critical operating system upgrades:
The outage is scheduled to begin at 10pm on Sunday March 8 and end by 1pm on Monday March 9.
The Scholars Portal Operations Team apologizes for this unavoidable service interruption at such a busy time in the academic year.
Posted: October 30th, 2008
All e-journals and e-books published by Elsevier and made available on the ScienceDirect platform will be unavailable from 9 pm on Saturday, 1 November 2008 until 8 am on Sunday, 2 November 2008. The outage is required “to support scheduled maintenance” on the publisher’s web server.
Posted: September 23rd, 2008
Notification received from Taylor & Francis Publishers:
“Customers may experience intermittent access to informaworld on Saturday 27th September 2008 to allow us to complete some essential maintenance. We are expecting two short periods of downtime throughout the day which will last a maximum of thirty minutes.
“The informaworld team would like to apologise to our customers for any inconvenience this might cause.”