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Queen's University Library

Library Service Quality Survey 2010

The LibQUAL ™ Survey is now closed

Congratulations to grand prize winner A. Sloan (Mechanical and Materials Engineering) and the secondary prize winners in the LibQUAL Survey draw

The 2010 LibQUAL+ Library Service Quality survey was distributed to 5000 undergraduate students, 3900 graduate students and to all teaching faculty at Queen's University. Nearly 2,000 Queen's students, faculty and staff completed the survey (a response rate of 18%). Over 40% of respondents also supplied written comments.

The results of the survey provided the Library with a rich source of information from our community.  Library staff have begun to review the survey data and free-text comments which will help to inform the Library’s service plans.  Responses to the survey will be posted on the web site as they become available. Complete survey results will be compiled and published later this summer. 

View the survey results and action plans

Survey Participants' Comments

LibQUAL+™ is a web-based survey developed by the Association of Research Libraries (ARL). Its purpose is to provide libraries with a standardized, effective method to measure the quality of library services based on the perceptions of faculty, students and staff. More than 1,000 educational and research institution in over 17 countries have participated in the survey, including colleges and universities, community colleges, health sciences libraries, law libraries, and public libraries. The growing community of participants and its extensive dataset are rich resources for improving library services.

 

Questions? Comments?
libqual@queensu.ca
Sam Kalb, 533-2830

 

Last Updated: 09 December 2010