Suspension & Appeals
Suspension
It is the borrower's responsibility to
regularly
check the status of her/his Library account online, to ensure
that the account is in good standing. The online account
information always is up-to-date.
Overdue fines and other Library charges should be paid as soon as
possible. For all patrons, outstanding charges above specified
Account Limits, as well as
failure to return overdue or recalled material, will lead to a
"block" on the borrower's record and suspension of all borrowing
privileges. Once the outstanding items have been returned and
fines paid, normal borrowing privileges are restored.
Appeals
Questions concerning fines and other charges should be directed initially to the Circulation Desk of the Library where the charge was incurred. Any unresolved issues may be appealed, during normal office hours, to the Librarian in that Library who is in charge of circulation. The next level of appeal is to the Associate University Librarian. Final appeal must be made through the University grievance procedures established in the Queen's University Senate Policy on Student Appeals, Rights & Discipline.
Last Updated: 13 September 2010