There are three Document Delivery/Interlibrary Loan units at Queen's, responsible for lending material from different campus subject collections:

1. Stauffer Library - Social Sciences, Humanities, Business, Fine Arts, Music, Engineering & Science Library, Lederman Law Library
2. Bracken Health Sciences Library - Health Sciences
3. Education Library - Education

Please consult the lending policies and procedures for the appropriate unit, as listed below.

Queen's lending policies

Bracken Health Sciences Library

See Bracken Library's lending policies

Education Library and Stauffer Library

Monographs:

3 weeks

Serials:

No loan

Payment:

Invoiced semi-annual

Not for loan:

films
sound recordings
special collections

Comments:

Libraries without protocol software or access to AMICUS should use the ILL web request form for ILL requesting. Libraries who have protocol version 1 software such as AVISO or InterLEND should use Generic Script format to send ILL requests.

Charges:

	Corporate institutions	Hospitals, government, public and school libraries and non-profit organizations	OCUL, CARL, CREPUQ
Loan	$20.00	$10.00	no charge
Photocopy	$20.00	$10.00	$5.00
Replacement	Cost of item + $25.00 service charge
Facsimile	$5.00 min. charge + $1.00 per page

How to send requests

• To Education and Stauffer Libraries:
  • Libraries with an ISO compliant system: Contact the RACER Support Office (by email to racer.support@utoronto.ca) to verify that ISO to ISO testing has been completed between RACER and your system, before sending new requests to Queens's.
  • Libraries with ILL generic script messaging systems (e.g. Aviso): Contact racer.support@utoronto.ca for information on how to send messages from your system to RACER.
  • Libraries without an ILL Management System: Use the webform at http://illforms.scholarsportal.info/vdx_illreq_regU.htm
  • Alternatively: Contact the specific Queen's Library directly (see address information below)
• To Bracken Health Sciences Library: Send requests either:
  • by Docline, or
  • by email to: okqh@queensu.ca

Queen's ILL Units - Address Information