LibQUAL+® & Beyond
a LibQUAL+ Canada Workshop
co-sponsored by the Canadian Association of Research Libraries & Association of Research Libraries
October 24-25 , 2007
Ottawa, Ontario
Conference Hotel:
Novotel Ottawa
Program & Presentations
October 24, 2007 |
|
Location: Novotel Ottawa, Albion A & B |
|
| 7:45-8:30 | Breakfast (Café Nicole) |
| 8:30-9:00 | Registration |
| 9:00-9:30 | Welcome to Participants & Introduction Presenter: Sam Kalb |
| 9:30-12:00 | Session: Following up on LibQUAL+®: Quantitative Data Analysis Workshop An introductory workshop on quantitative data analysis for LibQUAL+® participants (past, present or future) who want to learn how to interpret and make the most of their survey data. The workshop will cover issues related to the validity and reliability of survey data. The information presented can be applied to other surveys beyond LibQUAL+®. Presenter: Bruce Thompson, PhD |
| 12:00-1:00 | Lunch (Café Nicole) |
| 1:00-3:00 | Session: Following up on LibQUAL+®: Qualitative Data Analysis Workshop Is your LibQUAL+(TM) survey raising local questions that can’t be answered by looking at your scores and radar charts or reviewing the user comments provided? Follow-up questioning in the form of focus groups is one way to obtain this specific information. This session will teach you how to conduct qualitative analysis to collect additional information, which can help you make sound management decisions. Presenter: Colleen Cook, PhD |
| 3:00-5:00 | Session: Preparing to Work Effectively with LibQUAL+® Survey Results
The administration of a user survey is a significant investment for any library and it raises expectations among members of the user community and among staff. Many aspects of the LibQUAL+® survey administration process have been streamlined and there is rapid access to data and results. But many libraries indicate that they are not well-prepared to work effectively with and act upon the results, once received. This workshop will enable staff responsible for administering the LibQUAL+® survey to develop work plans that they can apply in their libraries in order to: organize their colleagues and committees to work with LibQUAL+®, perform some simple analyses of the results data, present the results effectively to different stakeholders, utilize data to target areas for improvement, and develop a process of continuous assessment. Presenters: Martha Kyrillidou Session: LibQUAL Canada Presentation: Results Highlights Presenters: Martha Kyrillidou and Gary Roebuck |
| 5:00-6:00 | Reception and LibQUAL+® Share Fair/Poster Display Participants can share/demonstrate best practices regarding the promotion, presentation and application of their LibQUAL surveys and other assessment programs. |
October 25, 2007 |
|
Location: Novotel Ottawa, Albion A & B |
|
| 8:00-9:00 | Breakfast (Café Nicole) |
| 9:00-12:00 | Session: Performance Measures in Academic Libraries The workshop presenters are noted assessment practitioners and consultants who will discuss how they are implementing assessment at their institutions and lessons learned from ARL’s “Effective, Sustainable, and Practical Assessment” service. Participants will explore the relationship between performance measurement and user assessment; learn about alternative assessment methods and explore how they can start thinking about assessment at their own institutions. Presenters: Steve Hiller, Martha Kyrillidou and Jim Self |
| 12:00-1:00 | Lunch (Café Nicole) |
| 1:00-2:30 | Session: Evidence-based Library Practice A presentation on the application of evidence-based practice to management of library services by an internationally respected author, teacher and presenter in the field of evidence-based librarianship. Presenter: Jessie McGowan |
| 2:30-4:00 | LibQUAL+ Canada member presentations: Session: Presenting LibQUAL+(R) Results for Action A presentation about what they plan to do differently with presenting data with this 2007 survey compared to 2004 & what they learned from their first experience. Presenter: Margaret Martin Gardiner Session: Drilling Down: LibQUAL Quantiative and Qualitative Data A presentation about a planned project that looks at the past 5 years of comments from their Libqual surveys and some of the changes implemented as a result of the findings in previous years. Presenter: Allison Sivak |
Speakers
Colleen Cook, Dean and Director of the Texas A&M University Libraries. Colleen oversaw the administration of the SERVQUAL protocol to the University library community in 1995, 1997, and 1999, which led to her role in developing LibQUAL+™ . She has published journal articles and book chapters and made numerous presentations in the fields of library science, history, and research methodology. She specializes in qualitative and quantitative methodologies. Colleen currently chairs the ARL Statistics & Assessment Committee and is a member of the IFLA Statistics and Evaluation Section Committee.
Steve Hiller, Director of Assessment, University of Washington Libraries. Co-chair of 2006 Library Assessment Conference (Building Effective, Sustainable, Practical Assessment Charlottesville, Virginia September 25–27, 2006). Currently ARL Visiting Program Officer working with Jim Self on ARL’s “Effective, Sustainable, and Practical Assessment” service, which is helping libraries develop sustainable assessment efforts.
Sam Kalb, Library Assessment and IT Projects Coordinator, Queen's University. Coordinator of the 2007 consortial Canadian LibQUAL+™ survey, sponsored by the Canadian Association of Research Libraries and coordinator of Queen's Univesity LibQUAL+™ surveys.
Martha Kyrillidou, Director, ARL Statistics and Measurement Program. Martha is responsible for identifying tools for measuring the organizational performance and effectiveness of academic and research libraries; represents ARL's Statistics and Measurement program to professional and higher education associations, federal agencies, foundations, the press, member libraries, etc.; administers the policy, technical, and production aspects, including data collection, analysis and publication of the statistical electronic and print-based products; and coordinates the statistics and measurement program with other related ARL programs.
Jessie McGowan, Senior information scientist at the Institute of Population Health in Ottawa and an Adjunct Professor in the Departments of Medicine and Family Medicine at the University of Ottawa. Jesse is an Associate Editor with the Journal of Clinical Epidemiology. She has been President of the Ontario Health Libraries Association and Canadian Health Libraries Association (CHLA/ABSC) and currently is a Co-Chair of the Steering Committee of the National Network of Libraries for Health, a task force of CHLA/ABSC. Jesse is currently completing her PhD in librarianship at University of Aberystwyth in Wales.
Martin Gardiner, Margaret, Assessment Librarian, University of Western Ontario Libraries. Margaret coordinated Western's participation in the 2004 and 2007 LibQUAL+™ surveys.
Roebuck, Gary, ARL Technical Operations Manager.
Jim Self, Director, Management Information Services, University of Virginia Library. Co-chair of 2006 Library Assessment Conference (Building Effective, Sustainable, Practical Assessment Charlottesville, Virginia September 25–27, 2006). Currently ARL Visiting Program Officer working with Steve Hiller on ARL’s “Effective, Sustainable, and Practical Assessment” service, which is helping libraries develop sustainable assessment efforts.
Allison Sivak, Assessment Librarian, University of Alberta Libraries.
Bruce Thompson, Distinguished Professor of Educational Psychology and College Distinguished Research Fellow, and Distinguished Professor of Library Science, Texas A&M University. Bruce is a prolific author in statistics and measurement, having published roughly 200 articles, and has conducted numerous training sessions at national professional meetings. He has edited four journals, and is currently a Co-editor of the American Educational Research Journal: Teaching, Learning, and Human Development. He is a Past-President of the Association for Assessment in Counseling and of the Southwest Educational Research Association, and has served an elected member of the Council of the American Educational Research Association.
