LibQUAL+™ Canada 2013

a national survey project
sponsored by the Canadian Association of Research Libraries

Resource Materials

• ARL LibQUAL+™ Procedures Manual

• LibQUAL+™ Survey Questions (English & French)

• LibQUAL+™ Survey Optional Questions (English & French)

• ARL List of Standard Survey Disciplines

• Sample LibQUAL+™ Representativeness Questionnaire

• Invitations & reminder notices to participants
    Queen's: announcement invitation reminder
    St. Mary's:  invitation
    Waterloo:  announcement  reminder

• Mass emailing

• Research ethics board clearance

• Publicity material: posters, bookmarks, pictures & other approaches

• Incentive prizes

• LibQUAL+™ Canada Conference/Workshop, Ottawa, Ontario, Canada, October 24-25, 2007. Program & speaker presentations

• LibQUAL+™ Canada Workshop June 14, 2006. Program & speaker presentations

• Presentations by Canadian participants

  • Canada Lite: impact of LibQUAL+® Lite on the members of the LibQUAL+® Canada Consortium. Sam Kalb, Eun-ha Hong, Susan Czarnocki, Sylvain Champagne, Library Assessment Conference Building Effective, Sustainable, Practical Assessment, Baltimore, Md, October 25-27, 2010.

  • Towards Democratizing Library Data: Data Management and Sharing in the Institutional Repository. Margaret Friesen, Bailey Diers, Suher Zaher-Mazawi, Library Assessment Conference Building Effective, Sustainable, Practical Assessment, Baltimore, Md, October 25-27, 2010.

  • A Usable Movable Feast: Usability and the Mobile Library Website. James MacKenzie, Lesley Balcom, Jeff Carter, Library Assessment Conference Building Effective, Sustainable, Practical Assessment, Baltimore, Md, October 25-27, 2010.

  • Bench-marking on a national scale: the 2007 LibQUAL Canada experience. Sam Kalb, Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, Seattle, Wash., Aug. 5, 2008.

  • LibQUAL Canada 2007: Service Quality Bench-marking on a National Scale. Sam Kalb, 2008 IFLA Satellite Conference on Global Statistics : Library statistics for the 21st century world, Montreal, Quebec, Aug. 19, 2008.

  • LibQUAL+ Survey and Library Trends.Sam Kalb, Ontario Association of Library Technicians Conference in Kingston, Ont. May 6-10, 2008.

    Drilling Down: LibQUAL Quantiative and Qualitative Data
    Allison Sivak, LibQUAL+® Canada Workshop, Ottawa, October 24-25, 2007.

  • Presenting LibQUAL+(R) Results for Action
    Margaret Martin Gardiner, LibQUAL+® Canada Workshop, Ottawa, October 24-25, 2007.

  • Assessing the quality of your library’s services with LibQUAL+™
    Sam Kalb, Queen’s University.  Canadian Library Association Annual Conference, Ottawa, June 16, 2006.

  • LibQUAL+ and the University of Alberta Libraries
    Pam Ryan, University of Alberta. LibQUAL™ Canada Workshop, Ottawa, June 14, 2006.

  • LibQUAL+ Canada Workshop : the Saint Mary’s University Experience
    Madeleine Lefebvre, St. Mary's University.  LibQUAL™ Canada Workshop, Ottawa, June 14, 2006.

  • LibQUAL+ 2004 : surveyUniversité de Montréal
    Jimmy Légaré, University of Montreal. LibQUAL™ Canada Workshop, Ottawa, June 14, 2006.

  • LibQUAL+™ Canada 2007 Project Plan
    Sam Kalb, Queen’s University.  LibQUAL™ Canada Workshop, Ottawa, June 14, 2006.

  • Tell Us How the Library Can Serve You Better? LibQUAL+ @ Queen's and Western
    Sam Kalb, Queen’s University; Margaret Martin Gardiner, University of Western Ontario. Ontario Library Association Superconference, Feb. 3, 2006.

  • LibQUAL+ @ McGill
    Anastassia Khouri, McGill University.  CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, 11 février 2005.

  • LibQUAL+ Description de la situation – Université Laval
    Alain Bourque, Laval University.  CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, 11 février 2005.

  • Sondage LibQUAL+ 2004 à l’Université de Montréal
    Maryse Legault, University of Montreal.  CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, 11 février 2005.

  • Library Service Quality in Academic Libraries: Assessment and Action
    Pam Ryan, University of Alberta, and Susan Beatty, University of Calgary.  Library Association of Alberta Conference, 2003.

  • French Canadian 2003
    Martha Kyrillidou, Toni Olshen, Fred Heath, Claude Bonnelly, and Jean-Pierre Cote.  5th Northumbria International Conference, Durham, UK, July 29, 2003.

• ARL LibQUAL+™ bibliography