LibQUAL+ Survey 2004 @ Queen's University Library
Analysis of Results

Table of Contents

Executive Summary
Full report for printing [local access only]

1. Introduction

2. Survey Description
• Dimensions
• Demographics

3. Respondents' Comments

4. Scoring
• Mean scores
• Adequacy Gap
• Superiority Gap

5. Representativeness & Validity

6. Interpreting the Results

7. Who Completed the Queen's Survey?
• Distribution of Respondents by User Group & Most Used Library
• Primary Users From Other Discipline Groups

8. Frequency of Use

9. Valued Services (highest & lowest “Desired” scores)
• Affect of Service (customer service)
• Library as Place
• Information Control (collections & access)

10. Services Ratings

A. Overall satisfaction

B. Information Literacy Outcomes

C. Core Survey Questions
• Affect of Service (customer service)
• Library as Place
• Information Control (collections & access)

D. Local Survey Questions

Appendix A. Tables & Charts

Respondents by: User Group & Most Used Library

Table 1             Figure 2

Primary Users From Other Discipline Groups

Table 2

Core Question Summary - by Library

Table 3-4          Figure 3

Core Question Summary - by User Group

Table 5             Figure 4

Affect of Service Summary – by Library

Table 6-7          Figure 5

Affect of Service Summary – by User Group

Table 8             Figure 6

Library as Place Summary – by Library

Table 9-10         Figure 7

Library as Place Summary – by User Group

Table 11           Figure 8

Information Control Summary – by Library

Table 12-13       Figure 9

Information Control Summary – by User Group

Table 14          Figure 10

General Satisfaction Summary – by Library

Table 15          Figure 11

General Satisfaction Summary – by User Group

Table 16          Figure 12

Information Literacy Outcomes Summary – by Library

Table 17          Figure 13

Information Literacy Outcomes Summary – by User Group

Table 18          Figure 14

Library Use Summary - Education

                       Figure 15

Library Use Summary - EngSci

                       Figure 16

Library Use Summary - Bracken

                       Figure 17

Library Use Summary - Stauffer

                       Figure 18

User Group Representation Percentages

                       Figure 19

Highest Importance (Desired Scores)

Table 19

Lowest Importance (Desired Scores)

Table 20

Highest Rated (Adequacy Gap Scores)

Table 21

Lowest Rated (Adequacy Gap Scores)

Table 22

Canadian Libraries (Adequacy Gap Scores) Local access only

Table 23-25

Local Questions Summaries - by Library

Table 26-27

Local Questions Summaries - by User Group

Table 28-29

Appendix B. Survey Questions