Policies, Projects, Planning
Over 3 weeks, more than 1,650 Queen's students, faculty and staff completed the Library Service Quality survey. Almost half of respondents also supplied written comments. Library staff are reviewing the suggestions and comments with great interest. Actions taken and plans to improve services and facilities will be posted on the Library's web site as they become available. Complete survey results will be compiled and published later this summer.
LibQUAL+™ is a web-based survey developed by the Association of Research Libraries (ARL). Its purpose is to provide libraries with a standardized, effective method to measure the quality of library services based on the perceptions of faculty, students and staff. More than 500 institutions around the world have participated in LibQUAL+™, including colleges and universities, community colleges, health sciences libraries, law libraries, and public libraries. The growing community of participants and its extensive dataset are rich resources for improving library services.
The survey was sent to 5000 undergraduate students, 3300 graduate students, 600 staff and to all teaching faculty at Queen's University. The total response rate was 16%.