Policies, Projects, Planning
Library Service Quality Survey 2007
Tell Us How the Library Can Serve You Better
WHAT?
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WHY?Your opinion matters. Queen's Library is committed to providing the best possible service to the Queen's community. What better way to adapt our services than to ask you for feedback?
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WHO?The survey will be sent to a random selection of students, faculty, and staff at Queen's University. You may be one. |
WHEN?An invitation to complete the |
WHERE?From your desktop using the Web! You'll receive an email asking you to complete the survey and directing you to a Web Page where you'll find it. |
HOW LONG WILL IT TAKE?The survey consists of 27 core questions and takes an average of 13 minutes to complete (time may vary depending on the speed of your internet connection). |
is a survey developed by the Association of Research Libraries (ARL). Its purpose is to provide libraries with a standardized, effective method to measure the quality of library services based on the perceptions of faculty, students and staff. 
survey will be emailed to selected recipients beginning February 2007. Queen's Library has received permission to conduct this survey from the Queen's University General Research Ethics Board. For information on the guidelines see: http://www.queensu.ca/vpr/greb.htm