Policies, Projects, Planning
Library Service Quality Survey 2007
LibQUAL+ Survey 2007 |
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Action |
Who |
Timeline |
Register online for 2007 LibQUAL+ survey [required]. Univ. Librarian & survey contact are automatically subscribed to LibQUAL+ email list (closed forum for participants) |
S. Kalb |
|
Registration online for 2007 LibQUAL+ survey |
Milestone |
|
Review Working Group Terms of Reference, Action Plan, & LibQUAL+ Manual |
Working Group (WG) |
|
Renew annual pre-approval from General Research Ethics Board |
S. Kalb |
|
| Request approval for mass emailing from Principal's Office | S. Kalb | Nov. 2006 |
| Participate in selection of custom consortial “supplementary questions” | WG | Nov. 2006 |
Develop communication strategy to announce & publicize the survey to the University Community & to library staff –explaining purpose of survey and generating interest. Senate Library Committee AUL Forum All-Staff meeting |
WG |
Nov. 2006/ Nov. 2006 Nov. 2006 Nov. 2006 |
Identify appropriate sample population & data source to provide valid email addresses for sample (e.g. library patron file) |
WG |
|
Determine method for extracting the sample data: email addresses for sample population |
WG + M. Fairley |
|
Set up email account for survey participants to send questions & comments to the LibQUAL Working Group |
L. Fox + S. Kalb |
|
Set up special listserv (LIBQUAL-L) to for bulk emailing to survey participants |
S. Kalb |
Nov. 2006 |
Survey Preferences Questionnaire available via online at LibQUAL+ Survey Management Centre. Must be completed moving to "Customize Your Survey" stage |
Milestone |
Dec. 1, 2006 |
Complete online Survey Preferences Questionnaire: |
WG |
Dec. 2006
|
Prepare:
|
WG |
Dec. 2006 |
| Customize Your Survey Questionnaire available online at LibQUAL+ Survey Management Centre. Must be completed before moving to preview the survey. | Milestone | Jan. 15, 2007 |
Complete online Customize Your Survey Questionnaire: |
WG |
Jan. 15, 2007 |
LibQUAL+ 2007 preview survey available for participants to pre-test in their libraries |
Milestone |
Jan. 15, 2007 |
Preview survey as it will appear to Queen's participants to make sure it look correct before it goes live & sign off survey contents |
WG |
Jan. 16-19, 2007 |
Draw final email samples |
M. Fairley |
Jan. 16, 2007 |
LibQUAL+ 2007 survey open to the public at Queen's |
Milestone |
Jan. 29 2007? |
Send email inviting participants to fill out survey |
S. Kalb
|
Jan. 29, 2007 |
Send 2 reminder email messages after the initial invitation to take the survey |
S. Kalb |
Feb. 5, 2007 Feb. 12, 2007 |
Track the real-time progress of the LibQUAL+(TM) survey at Queen's. Collect comments & answer questions from participants during the survey [timeliness in answering survey questions is important to success of survey] |
S. Kalb & WG |
To closing |
Survey closed to the public at Queen's |
Milestone |
Feb. 19, 2007 |
Survey closed to all participating libraries |
Milestone |
May 2007 |
| Survey results provide by ARL | Milestone | ??? 2007 |
Survey results presented to 2007 LibQUAL Canada participants at workshop |
S. Kalb |
June or |
Complete LibQUAL+ Post Hoc Questionnaire [required]. Provide ARL staff with information about the survey at your institution: sample size, number of e-mails sent, incentives offered, etc. |
S. Kalb |
July 2007 |
Complete LibQUAL+ Evaluation Questionnaire [required]. Our opportunity to provide feedback to the LibQUAL+(TM) team and evaluate Queen's experience with the survey process. |
S. Kalb |
July 2007 |
Prepare report of the survey results for Library Management Team with recommendations for next steps |
WG Milestone |
Aug 2007 |
