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Library Service Quality Survey 2007

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LibQUAL+ Survey 2007
Timeline & Action Plan

Action

Who

Timeline

Register online for 2007 LibQUAL+ survey [required].

Univ. Librarian & survey contact are automatically subscribed to LibQUAL+ email list (closed forum for participants)

S. Kalb

 

Registration online for 2007 LibQUAL+ survey

Milestone

 

Review Working Group Terms of Reference, Action Plan, & LibQUAL+ Manual

Working Group (WG)

 

Renew annual pre-approval from General Research Ethics Board

S. Kalb

 

Request approval for mass emailing from Principal's Office S. Kalb  Nov. 2006
Participate in selection of custom consortial “supplementary questions” WG  Nov. 2006

Develop communication strategy to announce & publicize the survey to the University Community & to library staff –explaining purpose of survey and generating interest.

Senate Library Committee

AUL Forum

All-Staff meeting

WG

 Nov. 2006/
 Jan. 2007


 Nov. 2006

 Nov. 2006

 Nov. 2006

Identify appropriate sample population & data source to provide valid email addresses for sample (e.g. library patron file)

WG

 

Determine method for extracting the sample data: email addresses for sample population

WG + M. Fairley

 

Set up email account for survey participants to send questions & comments to the LibQUAL Working Group

L. Fox + S. Kalb

 

Set up special listserv (LIBQUAL-L) to for bulk emailing to survey participants

S. Kalb

 Nov. 2006

Survey Preferences Questionnaire available via online at LibQUAL+ Survey Management Centre.  Must be completed moving to "Customize Your Survey" stage

Milestone

 Dec. 1, 2006

Complete online Survey Preferences Questionnaire:
survey language, survey start & end dates, whether we will offer a local incentive prize, whether we want to receive result in SPSS format, survey support email address, identify institution's logo
for uploading

WG

 Dec. 2006

 

 

 

 

Prepare:

  • Personalized email message from P. Wiens inviting LibQUAL+ participants to fill out survey

  • Follow-up messages to participants

WG

 Dec. 2006

Customize Your Survey Questionnaire available online at LibQUAL+ Survey Management Centre.  Must be completed before moving to preview the survey. Milestone Jan. 15, 2007

Complete online Customize Your Survey Questionnaire:
optional survey questions, customize disciplines, campus libraries

WG

 Jan. 15, 2007

LibQUAL+ 2007 preview survey available for participants to pre-test in their libraries

Milestone

 Jan. 15, 2007

Preview survey as it will appear to Queen's participants to make sure it look correct before it goes live & sign off survey contents

WG

 Jan. 16-19, 2007

Draw final email samples

M. Fairley

 Jan. 16, 2007

LibQUAL+ 2007 survey open to the public at Queen's

Milestone

 Jan. 29 2007?

Send email inviting participants to fill out survey

S. Kalb

 

 Jan. 29, 2007

Send 2 reminder email messages after the initial invitation to take the survey

S. Kalb

 Feb. 5, 2007

 Feb. 12, 2007

Track the real-time progress of the LibQUAL+(TM) survey at Queen's.   Collect comments & answer questions from participants during the survey [timeliness in answering survey questions is important to success of survey]

S. Kalb & WG

 To closing

Survey closed to the public at Queen's

Milestone

 Feb. 19, 2007

Survey closed to all participating libraries

Milestone

 May 2007

Survey results provide by ARL Milestone ??? 2007

Survey results presented to 2007 LibQUAL Canada participants at workshop

S. Kalb

 June or
 July 2007

Complete LibQUAL+ Post Hoc Questionnaire [required].   Provide ARL staff with information about the survey at your institution: sample size, number of e-mails sent, incentives offered, etc.

S. Kalb

 July 2007

Complete LibQUAL+ Evaluation Questionnaire [required].   Our opportunity to provide feedback to the LibQUAL+(TM) team and evaluate Queen's experience with the survey process.

S. Kalb

 July 2007

Prepare report of the survey results for Library Management Team with recommendations for next steps

WG

Milestone

 Aug 2007


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Last revised: 23 January 2004