Bancroft, A. F., Croft, V. F., Speth, R., & Phillips, D. M. (1998). A forward-looking library use survey: WSU libraries in the 21st century. Journal of Academic Librarianship, 24/3, 216 -224. Comments
Clougherty, L. et al. (1998). The University of Iowa Libraries' undergraduate user needs assessment. College and Research Libraries, 59/6, 572-584. Comments -- More Comments
DeCandido, G. A. (1997). After the user survey, what then? Transforming Libraries, 4. ARL Spec Kit; 226).
Green, A. (1990). What do we mean by user needs? British Journal of Academic Librarianship, 5/2, 65 - 78. Stauffer Library compact shelving: Z671 B75
Hernon, P., Nitecki, D. A., & Altman, E. (1999). Service quality and customer satisfaction: An assessment and future directions. Journal of Academic Librarianship, 25/1, 9 -17. Comments
Larson, C. A. (1998). Customers first: Using process improvement to improve service quality and efficiency. Reference Services Review, 26/1, 51-60.
Massey-Burzio, V. (1998). From the other side of the reference desk: A focus group study. Journal of Academic Librarianship, 24/3, 208 -215. Comments
Schneider, E., Mankin, C. J., Bastille, J. D. (1995). Practical library research: A tool for effective library management. Bulletin of the Medical Library Association, 83/1, 22 - 26. Comments
Silverstein, J. L. (1995). Strengthening the links between health sciences information users and providers. Bulletin of the Medical Library Association, 83/4, 407 - 417. Comments
Talbot, D. E., Lowell, G. R., & Martin, K. (1998). From the users' perspective - The UCSD libraries user survey project. Journal of Academic Librarianship, 24/5, 357 - 364. See a description of the process at: UCSD Libraries User Survey and a copy of the Undergraduate Survey.
Zhang, W. (1996). Assessing users' information needs, expectations and quality of services: Olin Library user survey. Journal of Educational Media & Library Sciences, 33/4, 369 - 398.
Zhang, W. (1998). Analyzing faculty and staff's infomation needs and use of electronic technologies: A liberal arts college's perspective. Journal of Educational Media & Library Sciences, 35/3, 218 - 241. Comments
Books
Adams, M. S. & Beck, J. A. (Comp.). (1995). User surveys in college libraries. Chicago: College Library Information Packet Committee, College Libraries Section, Association of College and Research Libraries, American Library Association. Stauffer Library - Reference: Z678 .88 .U82 1995t
Berdie, D. R. (1974). Questionnaires: design and use. Metuchen, N.J., Scarecrow Press. Stauffer - Books: BF39 .B445 | Education Library: BF39 .B445 | May Ball Library: BF39 .B445
Busha, C. H. (1980). Research methods in librarianship: techniques and interpretation. New York: Academic Press. Stauffer - Books: Z669 .7 .B87 Lost
Fink, A. (1995). The survey kit.Thousand Oaks, CA: Sage Publications. Contents: v. 1. The survey handbook / Arlene Fink -- v. 2. How to ask survey questions / Arlene Fink -- v. 3. How to conduct self-administered and mail surveys / Linda B. Bourque & Eve P. Fielder -- v. 4. How to conduct interviews by telephone and in person / James H. Frey & Sabine Mertens Oishi -- v. 5. How to design surveys / Arlene Fink -- v. 6. How to sample in surveys / Arlene Fink -- v. 7. How to measuresurvey reliability and validity / Mark S. Litwin -- v. 8. How to analyze survey data / Arlene Fink -- v. 9. How to report on surveys / Arlene Fink. Stauffer - Books: HN29 .S724 1995
Fink, A. & Kosecoff, J. (1985). How to conduct surveys: a step-by-step guide. Beverly Hills: Sage Publications. Education Library: HN29 .F53 1985 | Stauffer - Books: HN29 .F53 1985 | May Ball Library: HN29 .F53 1985
Fowler, F. J. (1988). Survey research methods. Rev. ed. Beverly Hills: Sage Publications. Stauffer - Reserve: HN29 .F68 1988
Miller, D. C. (1991). Handbook of research design and social measurement. 5th ed. Newbury Park, CA: Sage Publications. Part 4. Section 4.4. Guides for the Selection and Construction of Questionnaires as Utilized in Field Research. P. 140 - 58. Part 4. Section 4.11. Guides for the Selection and Use of Personal IOnterviews as Utilized in Field Research. P. 159 - 174. Education Library: H62 .M44 1991t | Stauffer - Books: H62 .M44 1991t
Morgan, D. L. (1988). Focus groups as qualitative research. Newbury Park, CA: Sage Publications. Stauffer - Books: H61 .28 .M67 1988 | Education Library: H61 .28 .M67 1988
Poll, R. & Boekhorst, P. te. (1996). Measuring quality: International guidelines for performance measurement in academic libraries. (IFLA Publications; 76). Munchen: K. G. Saur. Stauffer Library: Z675 U5 P78 1996
Salant, P. & Dillman, D. (1994). How to conduct your own survey. New York: Wiley. Stauffer - Books: H62 .S3185 1994
Van House, N. A. (1990). Measuring academic library performance: a practical approach. Chicago: American Library Association. Stauffer Library: Z675 U5 V35
On Order: ARL Spec Kit no. 205 User Surveys in ARL Libraries
On Order: Assessing Service Quality: Satisfying the Expectations of Library Customers
ERIC Documents
Avery, C.& Zabel, D. (1994). Gathering Client Data: What Works? In Total Quality Management in Academic Libraries: Initial Implementation Efforts. Proceedings from the International Conference on TQM and Academic Libraries (1st, Washington, DC, April 20-22, 1994). ERIC Document 391 534. Comments
