Updated Proxy Sign-on Improves User Experience

Users of the university’s web proxy service will benefit from a more efficient and user-friendly experience thanks to a timely and collaborative effort between Queen’s Information Technology Services (ITS), and the Library’s Discovery Technology Services (DTS).  

As many will recall, in September, the university moved to using the Azure single sign-on (SSO) system via a login passthrough for Omni, and our web proxy service as part of an initiative from ITS to consolidate systems and centralize security.

This led to unexpected side-effects that were heightened when ITS began fully enforcing multi-factor authentication (MFA) for all users on campus this fall, including many faculty members that had not migrated to using MFA previously.

The web proxy sign-on has since been updated to enable direct access to the Azure SSO, bringing it in line with other major patron-facing systems. This update will make the user experience smoother for those utilizing off-campus library resources by providing a seamless authentication process moving forward.

Queen’s University Library is grateful for the extensive work by both DTS and ITS staff to further empower all those accessing library resources toward discovery and success across the Queen’s community.