COVID-19 Updates on Library Services & Operations

Please visit this page regularly for updates on changes to library hours, services, and operations.

Last updated April 3, 2020

Queen’s University Library is committed to supporting faculty, students, and staff while maintaining its core academic operations to facilitate the institution’s educational mandate.

Our primary concern is the health and safety of library users and staff. We will maintain close contact with the university's COVID-19 planning and preparation group in the days and weeks ahead, making adjustments to our operations as needed.

Library Spaces

All library locations were closed effective March 18, 2020.  We understand this will have a significant impact on many in our community and we will continue to monitor the situation in coordination with the university. Library staff continue to support faculty, students and staff with online learning, teaching and research, accessibility requests, and offers expert help and services that library users can access online as outlined below.

Online Resources

Online resources (e-journals, e-books, databases, etc.) continue to be available to support the university's academic and research mission. Consult the library’s website, subject guides and off-campus access instructions for more information.

The Internet Archive has announced that it has suspended the waitlist on its 1.4 million lending library, effective until the end of June, via a National Emergency Library. Despite the name, the library is available globally and draws content from many sources. Users will need to download Adobe Digital Editions to view full-text items.

Print Collections

Currently, there is no access to print collections as our library facilities are closed. The library is reviewing options for providing access. There is no need to return books to the library at this time, and late fines will not be charged. If you choose to return materials, please use the return drop-offs located on the outside of each library building (for the Law Library, please use the Stauffer drop-off)

Renew Materials

As the Winter term comes to an end, the library will extend the April 6 due date and all other upcoming due dates to Tuesday, September 8, 2020. If you currently have materials checked out, you will receive an email with the new due date. You can also view this information by on your MyAccounts page.

If you have any questions, please contact us using our Ask Us service.

Recalls/Holds

Recalls/Holds services are suspended.

Interlibrary Loans

The library continues to provide Interlibrary Loan services for electronic materials only. Borrowing and lending of physical materials is suspended at this time as many of our partner library locations are closed or operating at reduced capacity. Due dates for materials currently out on interlibrary loan will not be enforced, and late fines will not be charged.

Library Reserves & Copyright

All library eReserves remain available via OnQ. However, library print reserves are not available as our facilities are closed. Faculty members, please email library.reserves@queensu.ca to discuss any changes to your print reserves and options for accessing materials online. Students are encouraged to check with their professors with questions about revised course readings.

Our Subject Specialists are available remotely to help faculty members find alternative course content, including openly licensed teaching materials such as Open Educational Resources (OERs).

The Copyright Advisory Office has created a Copyright & Remote Instruction guide for instructors who are digitizing course materials. Online consultations are available with Mark Swartz, Copyright Manager at swartzm@queensu.ca.

Remote Instruction Support

The Library has collated resources to help faculty transition to remote instruction. The Library Resources for Remote Instruction guide assembles key tools and services at a glance, including quick tips for ordering online materials, making materials accessible, locating multimedia and freely available teaching resources, getting subject-specific help, and meeting copyright standards.

Research Support 

Subject Specialists remain available to provide online research support for undergraduate students, graduate students, post-docs, faculty, staff and clinicians.

Archives & Special Collections

Physical items in the University Archives and W. D. Jordan Rare Books & Special Collections that can only be consulted on site are not available at this time. Some digitized materials are available.  Please see the Archives and W. D. Jordan Rare Books & Special Collections websites to research our holdings online.

Staff are working remotely but can provide some virtual reference services and answer questions about supports for classes and research. Please contact us via email at archives@queensu.ca or jordan.library@queensu.ca. At this time, we will be unable to receive archival, rare books, or special collections donations or university records transfers. Please email for more information.

Open Scholarship Services

Open Scholarship Services (OSS) librarians and staff continue to support research data management, open access publishing, copyright and access to statistical, government and GIS information in your teaching and research.

You can email an OSS specialist to schedule a remote consultation, attend a virtual OSS Information Series session, access the online Researcher Training Program, and respond to our Call for Proposals: Open Textbooks.

Help

The library’s Ask Us service is available to help remotely with library-related questions.

More Information

Please consult this website for up-to-date information on library operations and visit the university's Coronavirus COVID-19 Information website to find up-to-date information from Queen's University.

Ask Us

Ask Us

For help locating resources, using the library, or to request a research consultation, try our Ask Us service.

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