Service Philosophy

Queen’s University Library is a welcoming, inclusive environment that provides an exceptional student learning experience and facilitates research excellence. Every member of our staff is an ambassador for the library and committed to collaborating with every individual within our global community: student, staff or faculty member, alumnus and friend.

We will:

  • Seek opportunities for meaningful interactions with you.
  • Adapt to meet your needs, and provide accessible, quality service that is respectful, convenient, and efficient.
  • Share our expertise and foster your ability to navigate the world of information.
  • Build long term, supportive, attentive relationships in an effort to anticipate and exceed your expectations.
  • Work together as a team to facilitate learning and innovation to support academic programs and research.

We are your library, and we are here to build community and advance creativity, learning, research, and teaching. If there is something we can help you with, please let us know.

Ask Us

For help locating resources, using the library, or to request a research consultation, try our Ask Us service.

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