Frequently Asked Questions

Off-Campus Access

You should go through your IT Admin Rep (Information Technology Administration) or the ITServices General Office to obtain your NetID.

You may be required to change/reset your Queen's NetID password to comply with updated security requirements.

Users who have upgraded to Mountain Lion will find that the installation fails with an error message stating that the "vpn.pkg is damaged and can't be opened". Before you install the VPN, please go to System Preferences > Personal >...

Yes. But you may require administrator privileges to download the VPN client.  Contact your on-site IT Help Desk.

No. The Web Proxy will continue to be available, and you do not have to use VPN.  VPN is being made available as an enhanced type of access to allow, for example, direct links from email to Queen's Library resources.