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Martha's Blog : QUL People

QUL People – Pam Manders

Posted on January 29th, 2015 in QUL People

Pam Manders is a Reference Assistant in the Jordan Special Collections and Music Library.

Where are you from?

Speaking with Pam about her personal history, I liked the breadth of this question… the answer actually continues to build throughout one’s life.  Pam has had a home in Kingston since she was six years old, but her life has taken her many different places. After high school she moved to Montreal. This was the era of Expo 67 and interesting jobs on offer, and Pam took one with a small public relations firm, working in the pavilions. That led to a job for several years as a media buyer for an advertising firm. Then, in the mid-1970s, she and a friend packed their bags and travelled around Europe and north Africa for a year. It was on that trip, on a bus in Morocco, that she made the decision to go to university. It was a combination of seeing the world and just knowing she was ready.  Queen’s seemed the natural choice, following in the footsteps of siblings, so Pam came back to Kingston.

What might some people not know about you?

Pam’s answer to this question is “My dog is a big part of my life.” There’s another answer, but perhaps some do know:  one of Pam’s core strengths is her determination.  Her dog, Wally, was in bad shape when she picked him at a rescue shelter, but after many years of tender care he is now calm and healthy. Pam and her daughter – they live in the same neighborhood – walk their dogs together every morning before work.  Going to university was a matter of determination too, involving summer work in Yellowknife and part-time jobs. And, here’s something many of us do know for sure – several years ago Pam made the decision to start going to the gym and she hardly ever misses a day. “Get a schedule,” says Pam, “And don’t break it.” She also adds, “At night I flop. I read, or watch documentaries, and am a fan of Downton Abbey. I also have some great friends to hang out with. They’ll get me out cross country skiing after a day of work.  I also do volunteer work at the Grand a couple of nights a month. I love the theatre. ”

Why the Library?

There was a job! And it has worked out well. When Pam came back to Kingston to go to Queen’s, her sister Kathy Harding worked in the Library, in Maps. Pam started out in Serials, and, except for time out for those summers in Yellowknife and a year in France, she moved through Law, Art, Bracken and Acquisitions before landing in Special Collections. With her degree in art history, and her early experience in the world of publicity, it has been a very good fit. Pam often says she has the best job in the Library, particularly when she’s working on a display. “It’s interesting,” says Pam, “and the Library is a home away from home.”

QUL People: Olivia Middleton

Posted on October 10th, 2014 in QUL People

Today’s profile is a QUL person who has been a welcoming presence at service points since 1991 – Olivia Middleton.  Olivia started in Douglas Library in September of that year, moved to Stauffer when it opened in 1994, and stayed for 19 years. Since December 2013, Olivia has been Circulation Coordinator (a temporary appointment) in the Law Library.

Where are you from?

Olivia was born and bred in Kingston, as were three family generations before her.  Olivia’s family not only lived in Kingston, one of them led Kingston: her grandfather, J. Stuart Crawford, was elected mayor in 1946 and held office until he passed away a year later.  Olivia has seen many changes over her years in our city. For example, she notes that when her family moved into her childhood home near Portsmouth and Johnson, it was surrounded by fields.  Olivia attended Centennial Public School – one of many schools across the country named for Canada’s centenary – and then LCVI, and earned a diploma as a business/legal assistant at St. Lawrence College.

What might people not know about you?

She plays the ukulele!  This isn’t part of the current fad, but something she began as a child at school. Her ukulele group played in nursing homes and other such venues around the city. It sounds like they were a harbinger of the joy-spreading ukulele uprisings seen in cities like Toronto. (This evokes ukuleles to me: “Project Ukulele Gangsterism(PUG) is inspired by the Emersonian idea that while some pursue happiness, others create it.”) We’ll be looking for you on the streets Olivia!  She hasn’t volunteered for that, but she does enjoy getting out her ukulele every once in a while.

Why the library?

Following her college training, Olivia worked in a few offices in town, but after the birth of her son she heard about part-time work at Douglas Library.  She started there as a photocopying clerk, and progressed through several roles, always working with the public. I asked Olivia about her trademark smile and warmth in her interactions with people, and I concluded it’s something that comes so naturally that she doesn’t see any particular trick to it. As she says, it’s just who you are. Lucky us, and our students and faculty! Olivia applied her skills to a new position last year when she moved to the Law Library. She says it was daunting at first to take on a whole new set of responsibilities, and then she just loved it.  She has enjoyed applying some of her early training in the legal realm as well as getting to know another library location and the people there.  She likes to observe, “Can you teach an old dog new tricks? The answer is yes!” Said with that bright smile, it sounds like lyrics for a happy ukulele tune.

QUL People: Paul Clifford

Posted on September 12th, 2014 in QUL People

This summer, Paul Clifford asked me about the profiles I did in 2012-13. Will there be more?  Good idea, I said. May I interview you? Paul was keen, and a new series has begun! This round is going to involve three easy questions.

Where are you from?

Paul grew up in Kingston, near Centre and Union, just blocks away from where he now works.  He notes that had he gone straight to Queen’s after high school his entire education would have been on Union Street – first Queen’s daycare, then Victoria Public School, then ‘Winston at Victoria’ (a facilities issue in the new Winston Churchill school sent students back to the old school), then KCVI.  Paul is also from another Victoria, in British Columbia, where he earned a computing certificate and worked in programming and graphic design for 7 years, and Toronto, where he did a B.A. at the University of Toronto, and Japan, where he taught English for 3 years before returning to Kingston and a B.Ed. degree at Queen’s.

What might some people not know about you?

Paul’s work with us has its roots in exploring computers as he was growing up, but also in a desire to support another serious interest — music. He has played the bass professionally since he was 16, wherever he has lived. Music and academic interests took him to the University of Toronto’s Faculty of Music, for its jazz and academic strengths, and there he met his wife, a percussionist from Japan. They’ve been together 10 years and have an 18 month old son. Music also turned Paul into a teacher — during his university years, for example, he enjoyed teaching groups of teenagers how to play in a band. Music was also a large part of his experience in Japan, where jazz is big. And music continues to take him places. Paul observes that it was through the music community in Kingston that he heard about the Library. (If you’d like to hear Paul play, check out the Gene Smith Quartet, Friday October 3, St. Mark’s Lutheran Church, 5:00-5:45pm.)

Why the Library?

After teaching for a while at St. Lawrence College, Paul took advantage of an opportunity to work at Queen’s, providing first-level support at the ITServices help desk and then doing design work in Health Sciences’ Continuing Professional Development. He saw the Library as another great opportunity. He likes the ease of engaging, and he finds it interesting to consider our information roles in relation to the worlds of information architecture and web design. He notes that it has similarities to his experience with databases, where the process of normalization requires the ability to think about big categories of things and how they’re connected to each other. The Library also matches his values, including being committed to something you care about. It may also help that his very first job ever was as a page at the Kingston Frontenac Public Library, and he worked in Douglas Library as a teenager! We’re glad you’re with us again Paul.

Suggestions for this QUL People series? Contact Kathy Christmas. Thanks! Martha

QUL People: Brenda Reed

Posted on July 5th, 2013 in QUL People

Faculty and students in the Faculty of Education often sing the praises of our Library.  In particular, they often mention the work of Brenda Reed.  Brenda has a keen interest and background in education, coupled with an ongoing immersion in literature, and her enthusiasms are contagious.   A conversation with Brenda leaves you with a list of books you want to read and ideas you want to explore.

Brenda’s route to the Education Library was a path through various passions.  She was inspired by a favourite uncle to attend Western, where she enjoyed completing Bachelor’s and Master’s degrees in English and a Bachelor of Education. That’s also where she met Tracy, known to us now as one of our friendly colleagues in Queen’s Department of English. When Tracy took a post-doctoral fellowship at Dalhousie, Brenda’s career in libraries began.  She worked briefly in the Nova Scotia Provincial Library and for a year at St. Mary’s University, first in acquisitions then as secretary to the University Librarian.  As Brenda describes how much she loved her work at St. Mary’s, it’s easy to understand why her next move was the library and information studies program at Western.  Another move, this time to Lennoxville for Tracy to take a position at Bishop’s, set the stage for her future work at Queen’s.

The librarians at Bishop’s suggested that Brenda consider a teacher-librarian opening at Bishop’s College School, a private residential school patterned after the British schools that most of us only know through books, movies or legend.  Brenda took the job and loved it.  The teachers were extraordinary as was the time she spent with the students.  As well as mentoring them in the regular school day, she got to know them through the required athletic activities, study halls and even morning chapel.  Brenda’s day with students and colleagues started at 7am and often ended at 10pm, and brought her no end of satisfaction.

Brenda and Tracy came to Queen’s in 1994 – Tracy had a faculty position in the Department of English, and Brenda had hope!  She was in touch with the Library, and, fortuitously, a librarian position came available in the Education Library that Fall.  Brenda was hired.  She immersed herself in the curriculum and research of the Faculty, and quickly became the valued colleague she is today.  On top of her librarian role she completed a Master’s degree in Education in 2002.  Her thesis topic was a fascinating extension of various interests – why teachers choose to teach the books they do in high school. These kinds of questions continue to drive Brenda’s work as she plans classes for teacher candidates, helps graduate students, works with faculty on research projects and develops the Education Library collections.  When asked to name the favourite aspects of her work, Brenda immediately mentions the wonderful people and the fascinating range of collections, from materials for preschool to materials for doctoral research.

Reading, and all the worlds it opens, is clearly a theme running through Brenda’s life, so it may be no surprise to learn what’s on her IPod:  books from the public library.   Brenda takes advantage of KFPL’s OverDrive service to listen to audiobooks while on her daily walk.  As you might expect, the titles are eclectic and Brenda often walks longer than planned.  The walking routine was inspired by Mike Evan’s 23 and ½ hours, a video that Brenda appreciated seeing recommended and in turn recommends to others.

Brenda herself is an inspiration to the rest of us. It would be difficult to find anyone more happily immersed in teaching, learning and research and more attuned to the stories around her – whether through individual relationships or a good book.  Looking at the world through Brenda’s eyes, people see a pretty amazing place.

QUL People: Alex Cooper

Posted on April 12th, 2013 in QUL People

There is a growing concern about research data that many libraries, including Queen’s, are helping to address in systematic ways.  Stakeholders in the research life cycle – from creators to stewards to users – are realizing that the policies, infrastructure, standards, training and services in place for preserving and accessing research data are lagging very far behind high speed networks and high performance computing, the other pillars of e-research.  Progress in this arena will depend on people skilled in various aspects of research data management services – people like Alex Cooper.

Fifteen years ago Alex was hired for a project relating to the management of physical books, and wouldn’t have imagined doing the work she does today as data and web support assistant.  Her first job with the Library was a part-time temporary one, applying tattle tape to books being moved from multiple small branch libraries into the consolidated Engineering & Science Library.  She then worked in the Engineering & Science Library, Bracken Health Sciences Library, Interlibrary Loans and the Teacher Resource Centre, before becoming the maps and data assistant ten years ago.

In her current position, Alex is working on the questions and answers around developing data management services on a daily basis.  She has been applying metadata and providing access to data files acquired for our researchers since she started in her position, but more recently she has been working as well with data produced by our researchers.  This is relatively new ground for any library, and it means ongoing conversations with our data librarian at Queen’s and with colleagues across the province.  Alex has been very involved in developing metadata processes for the collaborative ODESI data service of Ontario’s Scholars Portal.

Numeracy and facility with software such as Excel and SPSS are part of Alex’s everyday life, and she has developed web and database skills through many courses over the years.  She notes with a smile that when she did her undergraduate degree in religion at Wilfred Laurier she avoided courses in statistics. But clearly her technical interests have always complemented her humanities interests.  Alex has volunteered for many years with the Kings’ Town Players, doing lighting and stage managing or “anything technical.”  She was stage manager for the show that just wrapped up, Hedda Gabler by Henrik Ibsen, and much as she loved it she’s enjoying more free time after volunteering several hours a day for many weeks.

Kingston is Alex’s home.  Growing up she lived in Scarborough and Thunder Bay as well, but Kingston is where she graduated from high school and was happy to come back to after university.   In recent years it has also been a home base for travels further afield.  Alex has interesting observations from her trips to Moscow and Saint Petersburg in 2010, places she had always wanted to visit.

Alex plans to continue to explore new realms in years to come, ideally with travel across the country, the U.S. and Europe, and undoubtedly with the fascinating research projects she encounters in her work.  With her keen interests and enthusiasm for tackling new challenges, Alex is one of those lifelong learners who spring to mind when we think of Queen’s spirit of initiative.

QUL People: Wenyan Wu

Posted on March 15th, 2013 in QUL People

We often talk about ‘transformative change,’ but few of us have experienced as much of it as Wenyan Wu.

Wenyan was born and raised in China, and his high school graduation occurred in the midst of the Cultural Revolution.  He worked first as a farmer, then after a year began teaching primary school, which he did for five years.  He also continued to learn:  he studied English through a radio program, a common form of distance education in China.  Until then, his foreign language experience was with Russian, the language taught in high school.  As the Cultural Revolution was abandoned, Wenyan wrote university entrance exams, in English, and enrolled at the Xian Foreign Language Institute in 1978 to study English and English Literature.

Wenyan’s library career began in 1982, when he completed his undergraduate degree and was assigned to work at the Wugong Agricultural Science Research Centre, where he provided information services for seven years.  This was a significant period in library automation, and Wenyan went abroad to learn more about it as a visiting librarian at the University of Manitoba in 1989.  It was also another significant period of change in China:  while Wenyan was in Manitoba, the Tiananmen Square protests occurred.  Instead of returning home, Wenyan applied to stay in Canada.  He enrolled in the Master of Public Administration program at the University of Manitoba and was awarded his degree in 1992.  While he was a student he continued to work in the library part-time, and as he looked for full-time work after graduation his library colleagues encouraged him to consider doing a Master of Library Science.  He decided to take that path, and completed his MLS at Western in August of 1994.  In October of 1994 he began at Queen’s as an Engineering and Science Librarian.

When Wenyan came to Queen’s, there was one other science librarian and one science online database.  BioAbstracts was available in the new Stauffer Library, as a 4-CD-ROM set.  It was a wonderful advance when a CD-ROM tower was installed, eliminating the need to handle one CD-ROM at a time!  Wenyan still remembers the commands required (F2 to search, F4 to display, F6 to print).  Within a few years, of course, the virtual world was burgeoning and the new Engineering & Science Library had opened.

Wenyan’s observations of changes in science librarianship during his career are almost as interesting as the cultural transitions he has experienced.  He notes how technology has transformed the library and allowed a greater focus on teaching and research.  It was a topic he explored on academic leave in 2011, when he visited research libraries in China and learned about their resource sharing programs and information literacy programs.  Wenyan’s own liaison responsibilities are in the areas of mining engineering and computing, and he is currently standing in for colleagues in mathematics, statistics, physics, engineering physics and astronomy.

Throughout his life, Wenyan has seized opportunities to learn and grow, and he has appreciated seeing this in his children as well.  His son has a graduate degree in physiology and is now finishing medical school and his daughter is completing a commerce degree.

As he approaches twenty years at Queen’s, Wenyan expects that change will continue to be a constant.  It has certainly made for a fascinating story so far.

QUL People: Brenda Bullock

Posted on January 25th, 2013 in QUL People

Think of Kingston and Queen’s and one often thinks of Canadian history: a town dating from First Nations settlements, to French presence, to British capture, to incorporation in 1838; a university established in 1841 by a royal charter issued by Queen Victoria. This was also the peak period of Irish migration to Canada – people like Brenda Bullock’s ancestors. Brenda lives where they settled in 1839, on the family farm on Middle Road.

QUL People: Brenda BullockBrenda celebrated her 35th anniversary at Queen’s last March. She came here straight out of high school, and apart from six months in the Library’s photocopy office and six months in recon, her career has focused on monograph acquisitions. She has had a direct hand in building our collections and says she enjoys seeing the titles coming into the Library. The process has changed incredibly over time, from a variety of physical tasks to working completely online.

Balancing Brenda’s days at the computer is her life on the farm. Brenda’s four siblings built homes on the land – an area neighbours refer to as Bullockville – and Brenda helps with the small beef cattle operation.  Out on the farm Brenda can drive a tractor and has delivered many calves. In the original farmhouse where she lives, she enjoys euchre, baking, crocheting and knitting, and has been known to create costumes on the fly – she once crocheted tuxedo shoe covers to match a tuxedo sweater she had knit for her sister. Not surprisingly, her sister won first prize at a dress up day at work.

With the history of the family farm in her daily life, Brenda developed a strong interest in genealogy and stories of the local area. Over the years she has made family history albums for her siblings, and at the request of her nieces she put together family cookbooks. She has also helped with the Pittsburgh Historical Society’s publications. Now, she has written a book that we’ve just added to our collections in the Library and the Archives, Celebrating 150 years at St. John’s Presbyterian Church: an illustrated history, 1862-2012.

Brenda spent a little over a year on the book, enjoying research that included fascinating finds in the church records and Queen’s microform collections, and interviews with church members. There were many late nights transcribing information and compiling hundreds of pictures. Brenda says it was well worth it, both for all she learned and for the local history she was able to present to others.

When asked about any other big projects coming up, Brenda says she’ll stick with financial books for now – she is Treasurer of St. John’s Presbyterian Church and the Pittsburgh Historical Society. As well, she has her music. Brenda is a member of the Doo Wops, specializing in 50s and 60s music and harmonies, and part of the band sings gospel at St. John’s services on the last Sunday of the month.

As we finish our conversation I’m struck by the word harmonies. Kingston is described asan eclectic mix of old and new “where history and innovation thrive” and Queen’s is a modern university built on strong traditions. The harmonies of past and present, and the stories of Queen’s Library people, strike me as rich and remarkable in speaking with Brenda.

QUL People: Paola Durando

Posted on December 14th, 2012 in QUL People

Community is a word that already means many things at a university, and talking to Paola Durando adds a whole new dimension. Paola describes coming to work every day in a place that is so much a part of her life. There’s a triangle:  at one point is Theological Hall, where she and her husband married in the chapel, another point is KGH, where two close family members had life-saving treatment and a grandson was born, another is Bracken Library, where she works, and inside the triangle is the Summerhill lawn, where her children enjoyed Queen’s summer camps for many years. So much life in that triangle, and it radiates across the country and around the world.

Paola’s first community was Terrace, a lumber town in northern British Columbia where the first library was established in 1929 but didn’t have a permanent home until1967. Paola remembers her first library card as a window out to stories of New York City and other lives beyond the region of the Alaska panhandle. After completing her BA and MLS degrees at UBC, she helped bring the world to several BC towns – Prince Rupert, Dawson Creek, Powell River – and to strengthen their local communities as their librarian.

When Paola relocated to Kingston (her partner’s work brought them here), she took a term librarian appointment at the Education Library, a good fit with past experience in a school library. A short time later she applied for a position in the Bracken Health Sciences Library, and turned her information skills to a new field. She notes that the courses she had taken in Latin as part of her BA in Italian literature helped with her medical terminology course, but the rest was immersion learning.

Paola describes her life as a health sciences librarian as a rich mix of working with dedicated library colleagues, students who keep you young and always learning, faculty who are exploring advanced research questions, and clinicians who are immersed in patient care. She once watched open heart surgery when working with a clinical perfusionist on a research paper. And in about a month she’ll be heading to Bangladesh as part of a team working on the ICACBR (International Centre for the Advancement of Community Based Rehabilitation) Interprofessional Project on Disability, Maternal and Child Health. (See a short video about the project, here.) We’ll be able to follow her work on the Bracken Library facebook page.

Libraries and life certainly go together for Paola. When she bought a cottage on an island on the Rideau she joined the 4-person committee running the library, a converted bunkie where people and books wander in and out freely. Here in Kingston, she is active with the Friends of Kingston Frontenac Public Library, managing their blog and newsletter. In her spare time, she creates another library of sorts, with digital and physical scrapbooking.  This “fun with paper and scissors” is also about storytelling, archiving and preservation, all good library themes.

Paola’s sense of community is deep and her view of libraries is compelling. She sums it up eloquently: the library is a neutral place where you can just go in and open up your mind.

QUL People: Janet Burgess

Posted on November 16th, 2012 in QUL People

Janet Burgess is someone whose energy and drive are a perfect match for her interests and dreams.

After a lifetime of wanting a horse, ten years ago Janet decided that the time was right. She now owns three – Belle, Eli and London — all rescued from an early end. Janet belongs to a group called Need You Now Equine that is dedicated to saving horses destined for the slaughterhouse.  Belle is a retired harness trotting horse, Eli worked at a children’s riding school and London was an Amish field horse. Janet initially boarded Belle with Eli, until four years ago when she and her partner moved from their longtime home in Portsmouth Village to 35 acres on Middle Road.  A few weeks ago, London, joined all of them.  Janet is also involved with Heart to Horse Connection, an initiative that partners people who want to be around horses with horse or stable owners who need someone to “share the care.”

Janet’s caring for animals began long ago, and has included many years of volunteering with the Kingston Humane Society.  It was there that she began teaching herself how to create web pages. She managed the society’s website and continually updated it with details about animals needing adoption.  Janet’s interest in the Humane Society extended to researching its history, a project involving many hours with microfilm, and sleuthing that she thoroughly enjoyed. Her resulting book, Fanbelt Freddie and friends: the history of the Kingston Humane Society, is in the Jordan Special Collections and Music Library.

At work, Janet has enjoyed the opportunity to apply her web skills, honed over the years through various courses and a certificate program. Currently, her work is divided between web development, e-resource management and reference assistance in the Engineering & Science Library. The combination is a blend of two of her favourite things – problem-solving and working with people.

Janet’s career at Queen’s began in the Education Library in 1973. She then worked for several years in the bibliography unit, dubbed the United Nations — all staff were required to pass a test in a second language, and for many English was their second language. Janet has some French and German, and her schooling in Latin was also useful. Janet attended an all-girls school in England until she moved to Kingston and QECVI at the age of 14, an experience she says was “a total shock.” She adapted quickly, but in a recent trip to England she rediscovered an affinity for her childhood home.

Many of Janet’s years at the Library were spent in the old science branches. She has particularly fond memories of Mathematics, where her enjoyment of working with faculty and students was augmented by her strong interest in their field. Mathematics, logic and computer science – Janet took courses in all those subjects as part of her undergraduate studies. After a dozen years of working full-time and going to university part-time, Janet graduated with a BA in English in 1986.

Janet’s perseverance and passion are a powerful combination. As Queen’s highlights people who learn, discover, think and do, Janet springs to mind.

QUL People: Nathalie Soini

Posted on October 26th, 2012 in QUL People

Nathalie Soini knows about experiential learning first hand – it’s what brought her to Queen’s. Breaking new ground as an MLIS student at Western, Nathalie approached us in 2002 to suggest we consider having her as an intern. The Library administration agreed, she worked for the summer in the Jordan Special Collections & Music Library and the experience sowed the seed for the librarian internship program we have today.

Working with the student assistants in the Queen’s Learning Commons (QLC) program is one of the most rewarding parts of her current position as Learning Commons Coordinator. “They’re awesome,” Nathalie says, “They’re so keen and they know so much.” The immersion learning that the students do at the beginning of their work term, and throughout their time with us, really helps them be great learning and research ambassadors with their student peers.

The QLC part of her job gives Nathalie a broad perspective on the whole university, and that’s good for her other roles as well. Working as the graduate studies specialist, she has enjoyed planning programs such as the recent ‘Research Across the Disciplines’ panel discussion in the Expanding Horizon series, bringing together seasoned faculty, librarians and graduate students to talk about the challenges and successes of their multi-disciplinary research.

In her liaison role with departments such as Languages, Literatures and Culture, Nathalie’s background stands her in good stead: her first language is French, she lived in Germany as an au pair and an undergraduate exchange student, and she has a master’s degree in Spanish. Faculty appreciate that she can teach in the language of their courses and that she brings a knowledge of the discipline to the specialized collection building and research services she provides.  She is also very visible in the departments, visiting regularly and keeping office hours there. “They appreciate that I offer my time to them.”

With regards to her interest in languages, Nathalie notes that her mother is puzzled by one thing about her: growing up speaking French in Iroquois Falls, Nathalie had an obsession with Lady Di and to this day is a faithful Coronation Street fan. She describes herself as a royalist anglophile French Canadian.

Beyond Queen’s, Nathalie has contributed to her chosen profession in many ways. In 2005 she revived ABO-Franco, a division of the Ontario Library Association devoted to the development of French language library services in Ontario, and served as its President for two years. She followed this with terms as Vice-President, President and Past-President of the Ontario College and University Libraries Association from 2008 to 2010, and remains actively involved with their programs.

Lest you think Nathalie is all work and no play, know that she is an avid runner now training for a triathlon, that she enjoys trashy novels and trashier TV, and thanks to her young sons she has a vast knowledge of Star Wars. Watch out if you’re ever up against Nathalie in a trivia contest. Her world is large, she’s deeply engaged and learning all the time.

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