Omni Known Issues

This page lists known issues with Omni.

If you run into a problem using Omni and you don't see it listed here, or you identify a missing resource, please let us know via our Ask Us service.

Login Issues

At the beginning of November 2021, the Omni login process underwent a change, updating the login sequence to use the Microsoft Azure sign-on without regular requirement for Multi-Factor Authentication.

In technical terms, this required an idpCode change from ‘SSO-QU’ to ‘QU-AZU’. Unfortunately, some browsers cache this idpCode. If this has happened, you will encounter an error such as:

Your institution is configured to work with multiple SAML profiles. Please specify an active SAML profile code.

There are a couple of ways to fix this issue:

  1. Clear all cookies and browsing history in your browser and try again
  2. Remove all cookies for in your browser’s settings

Please note that requested scans received over the few weeks prior to the changeover will still have issues. If you have one of these, please reach out to and we can aid in getting access to the scan.

Electronic Resources

No currently known issues.

Web Proxy Access

When using our Web Proxy service, you may encounter a "This URL is not Configured for Queen's Web Proxy Off-Campus Access" message. If you are on campus, you can use the "Go directly to" link to access the resource. Please let us know if you encounter this issue.

Resources Without Links

Some resources may appear with no physical holdings or electronic links attached. If you come across one of these, please let us know.

Browser and OS Requirements

Omni supports all major browsers. There is an ongoing process of monitoring new versions and checking their compatibility. Full details are listed on the vendor support page.


Ask Us

Ask Us

For help locating resources, using the library, or to request a research consultation, try our Ask Us service.

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