Print, Scan, Copy

Log into your Library Papercut Account

Add Tri-Colour Cash to Pay for Printing

Introduction

You can print, scan, and photocopy from your own device or from one of our computers at most of our library locations using our Library PrintQ system. Current Queen’s students, staff and faculty can access the service with your NetID and password.

Ask Us for printing assistance

Before you print, scan, or copy

Printing & Photocopying

Printing and photocopying are paid services.

  • Payment is made though Tri-Colour Cash.
  • Any unused balance on your account, including when you leave Queen's or graduate, cannot be refunded.
  • Pricing is determined by paper size and ink-type of the document.
    • Black & White: 
      • single sided $0.10 / printed side (8.5" x 11", 8.5" x 14") 
      • double sided $0.09 / printed side (8.5" x 11", 8.5" x 14")
    • Colour:
      • single sided $0.45 / printed side (8.5" x 11", 8.5" x 14")
      • double sided $0.40 / printed side (8.5" x 11", 8.5" x 14")

Scanning

Scanning to email is free for everyone.

Check your paper size, file size and print settings prior to sending your job.

  • The only supported paper sizes are Letter (8 ½ x 11 inches) and Legal (8 ½ x 14 inches).
    • This means you can only print & photocopy documents that are either Letter or Legal.
    • This means you can only scan documents that are either Letter or Legal.
  • The Maximum file size is 50 MB.

  • Printing from your own device is compatible with:
    • Windows
    • Mac
    • Android
    • iOS
  • Printing from your own device is not compatible with Chromebooks.

If you are experiencing issues with printing from your own device, please print from one of our library computers.

  • If you are not a current Queen's student, staff or faculty member, please ask us about how to print at the library's Information Services desk.
  • Print jobs are sent from the software/app used for the document (i.e. Word, Excel Adobe Acrobat, Pages, Google Docs) 
    • For PDFs it is always best to print from Adobe Acrobat to ensure an accurate print job
  • When installing the print driver on a Mac, make sure you use your Queen’s Net ID and password (not your Apple ID). 
  • Some personal devices default to colour regardless of the document. Print jobs can be downgraded from colour to grayscale and changed from single sided to double sided at the printer but cannot be upscaled to colour or have the print size adjusted.
  • Documents in OnQ or Google Drive may not print properly from the respective platform.  It is recommended that documents are downloaded to your device prior to printing.
  • Print jobs can be sent from any location or device and released from any of our machines with the PrintQ system installed. For example, you can send a job from home and release it at Stauffer.
  • Print jobs should be sent prior to logging in at the printer.  There may be a short lag between sending the job and appearing in the Print Release queue (especially during high volume times).

Learn to print, scan, and copy

Close up image of a person using the touch screen of a library printer.

Printing at the Library

Scanning & Photocopying at the Library

Troubleshooting Printing & Scanning

Find a Printer

Library printers can be found at most library locations. All library printers have the following features unless otherwise specified:

  • Uses 8.5" x 11" and 8.5" x 14" paper
  • Prints double-sided by default
  • Can print in either black and white or colour
  • Are multifunction (print, scan, copy) devices

Three printers located on the second floor close to the Information Services office.

Two printers located adjacent to the Information Services desk.

Two printers located near the entrance of the library.

One printer located in the Teacher Prep area.

Two printers located in the Reserves Reading Room.

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